Space banner This documentation supports the 22.1 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select the version from the Product version menu.

Automatically redirect end users to BMC Helix Virtual Agent

Currently, if the end user bookmarks the ES_Chat URL, the user is redirected to the Self Service Portal. As an administrator, to ensure that the end users are redirected to BMC Helix Virtual Agent, you must configure the following steps:

  1. Redirect Self Service Portal Chat UI request to Chatbot UI when the Chatbot URL is configured.
  2. Enter the URL in the ‘System Configuration’ overlay for the entry: <redirectChatToChatbotURL></redirectChatToChatbotURL>
  3. Click Save.
  4. Refresh servlets for the change to go in effect.

Important

You can configure the system settings to enable specific routing of support queues. This allows agents to view and answer queries only from end users belonging to the specific support queue that the agent is assigned to. For more information, see Setting-up-support-queues.

 

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