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Information
Phased rollout This documentation supports the 21.05 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select 21.02 from the Product version menu.

Using the debug option

The debug option is set in the Virtual Agent Administration Console. When the Debug option is enabled, administrators can debug logs by enabling the browser's develop option by using the F12 key or using the Inspect mode. The Debug option helps in error tracking and issue resolution. Debug mode is necessary only when testing changes or in a test environment. 


Success

Best practice
BMC recommends disabling the debug option in the Virtual Agent Administration Console.

For more information, see Chat-server-options.


 

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Live Chat 21.05