Phased rollout This documentation supports the 21.05 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select 21.02 from the Product version menu.

Release notes and notices

Learn what's new or changed in Live Chat 21.05, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Support-information

Known-and-corrected-issues

Release notes and notices in Smart IT.

Release notes and notices in BMC Helix Business Workflows

Release notes and notices in Live Chat 21.02

Date

Title

Summary

October 28, 2021

This patch release includes the following updates:

  • View Log4j configuration in the Virtual Chat Administration Console.
  • Enable or disable typing notifications for agents and end users.

September 16, 2021

This patch release includes the following update and unsupported feature:

Update

  • Container deployment of Live Chat along with BMC Helix Innovation Suite and Service Management applications.

Unsupported feature

  • BMC Virtual Chat in the Mid Tier is no longer supported.

June 23, 2021

Live Chat version 21.05 is released. This version includes the following enhancements:

  • End users receive a notification when an agent is disconnected from a chat session.
  • Supervisors receive a notification when an agent requests for assistance.
  • Specify support queues for canned text (quick texts, quick links, and questionnaires).
  • Select a ticket template dynamically for automatic ticket creation.

 

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