Phased rollout This documentation supports the 21.05 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select 21.02 from the Product version menu.

Setting up notifications and alerts

Administrators can set up notifications and alerts for agents and users. These notifications could be about live agent requests, initiation of chat sessions, or service messages and warning for the users. The notifications and alerts can be received on mail, IM, or chats. 

The following topics are included:



 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*