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Phased rollout This documentation supports the 21.05 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select 21.02 from the Product version menu.

Hiding tabs in the Self Service Portal

As an administrator, you can hide the tabs in the Self Service Portal that are not required by the end users.

You can modify the tabs in the Virtual Chat Administration Console > Interfaces English configuration item. If you are using localization, you must modify the tabs for each language in the specific Interfaces locale configuration item.

To hide tabs in the Self-Service Portal

  1. From the Virtual Chat Administration Console, select Self Service Portal > Configuration. 
  2. Select the Interfaces locale, where locale is the language name, such as English or French, and click Modify. 
  3. In the Self Service Configuration window, click Open Overlay.
    If an overlay is not created yet, click Create Overlay. 

  4. In the Configuration section, remove the XML code for the tab that you want to hide.  

    Success

    Tip

    Take a back-up of the code that you plan to remove or of the entire XML section. If you want to unhide the tabs, you must restore the XML code.

  5. Click Save. 
  6. To refresh the setting changes without restarting Apache Tomcat, click Refresh Servlets.

Example

Out-of-the-box XML code in the <tabs> tag
 "tabs": [
        {
            "id": "chat",
            "name": "Chat",
            "iconCode": "__icon-comments",
            "classAppender": "first"
        },
        {
            "id": "open_items",
            "name": "Open Items",
            "iconCode": "__icon-file_text",
            "classAppender": "middle"
        },
        {
            "id": "links",
            "name": "Quick Links",
            "iconCode": "__icon-link",
            "classAppender": "middle"
        },
        {
            "id": "alerts",
            "name": "Alerts",
            "iconCode": "__icon-exclamation_circle tab",
            "classAppender": "last"
        }
    ]
}
</new-ui>
</interface>

If you want to hide the Quick links tab in the Self Service Portal, remove the code for that section:

Example XML code to hide the "Quick links" tab
"tabs": [
        {
            "id": "chat",
            "name": "Chat",
            "iconCode": "__icon-comments",
            "classAppender": "first"
        },
        {
            "id": "open_items",
            "name": "Open Items",
            "iconCode": "__icon-file_text",
            "classAppender": "middle"
        },
               {
            "id": "alerts",
            "name": "Alerts",
            "iconCode": "__icon-exclamation_circle tab",
            "classAppender": "last"
        }
    ]
}
</new-ui>
</interface>

Result

Self-Service Portal before and after hiding the "Quick links" tab:

Before hiding the "Quick links" tab

Select topic message.png


Related topics

Configuring-the-Self-Service-Portal

Self-Service-Portal-Configuration-overview



After hiding the "Quick links" tab

Hide tabs in SSP.png



 

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Live Chat 21.05