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Information
Phased rollout This documentation supports the 21.05 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select 21.02 from the Product version menu.

Configuring and disabling refresh

When the product is running in a production environment, refresh values should always be set to 0. Values in either the properties file or the Action Request System server should rarely change in a production environment, and therefore it is not necessary to regularly check for updates. The refresh settings are intended to be used in a test or debug mode to allow changes to be implemented immediately.

Success

Best Practice
BMC recommends disabling the following configuration refresh options in the configuration file:

  • <configrefresh>: How often (in seconds) the ESChat servlet checks the properties file for changes. Set the value to 0 to disable configuration refresh.
  • <ar_configrefresh>: How often (in seconds) the ESChat servlet checks AR System for configuration changes to Live Chat. Set the value to 0 to disable configuration refresh.

Related topic

Administering


 

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Live Chat 21.05