Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Changing the chat session timeout

If self-service users are inactive in a chat session, they are eventually logged out. The default value for the chat session timeout is 30 minutes.

  1. Open the Virtual Chat Administration Console.
  2. Select Self Service Portal > Configuration.
  3. Select the System configuration entry and click Modify.

  4. Modify the the timeout value in the following XML code block from 30 (minutes) to the new number of minutes:

    <sessioncachetimeout>30</sessioncachetimeout>
  5. Save the changes, then click Apply.
  6. In the Registered Servlets table, select the ESChat servlet, and click Refresh Servlets.

 

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