This documentation supports the 20.08 version of Live Chat. To view an earlier version, select the version from the Product version menu.

Release notes and notices



Learn what's new or changed for Live Chat 20.08, including new features, urgent issues, documentation updates, and fixes or patches. 

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The Live Chat 20.08 release is available only to BMC Helix subscribers (SaaS) as part of phased customer rollout. 

Date

Summary

Reference

March 6, 2023

January 7, 20221

This patch includes the following enhancements:

  • Modify the log levels by changing the Log4j configuration in Virtual Chat Administration Console.
  • Agents are notified when their session times out.

Issues that were corrected by this patch and issues that remain open

September 16, 2021

August 23, 2021

July 28, 2021

This patch includes the following enhancement:

  • Enable or disable typing notifications in Live Chat.

June 21,2021

April 21, 2021

This patch release is only for the Remedy AR System Server. For more information, see 
Remedy AR System 20.08.01: Patch 1.

September 23, 2020

Live Chat version 20.08 is released. This version includes the following enhancements:


    • Automatically assign tickets created from Live Chat in Smart IT.
    • Live Chat monitoring dashboard to view information about support agents and the chats assigned to them.
    • Agents can launch BMC Client Management from Live Chat.
    • Agents can set their screen name to be displayed to the end users.
    • Improved chat transcript.
    • Open incidents and work orders in Progressive View in Smart IT.

1 There are no patches with version numbers 20.08.02, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11


 

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