Release notes and notices

Learn what's new or changed for Live Chat 20.08, including new features, urgent issues, documentation updates, and fixes or patches.

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Release notes and notices in BMC Helix Business Workflows.

The Live Chat 20.08 release is available only to BMC Helix subscribers (SaaS) as part of phased customer rollout.

Date	Summary	Reference
March 6, 2023	Issues that were corrected by this patch and issues that remain open	20.08 patches
January 7, 2022^₁	This patch includes the following enhancements: Modify the log levels by changing the Log4j configuration in Virtual Chat Administration Console. Agents are notified when their session times out. Issues that were corrected by this patch and issues that remain open	20.08 patches
September 16, 2021	Issues that were corrected by this patch and issues that remain open	20.08 patches
August 23, 2021	Issues that were corrected by this patch and issues that remain open	20.08 patches
July 28, 2021	This patch includes the following enhancement: Enable or disable typing notifications in Live Chat.	20.08 patches
June 21,2021	Issues that were corrected by this patch and issues that remain open	20.08 patches
April 21, 2021	This patch release is only for the Remedy AR System Server. For more information, see Remedy AR System 20.08.01: Patch 1.	20-08-patches
September 23, 2020	Live Chat version 20.08 is released. This version includes the following enhancements: Automatically assign tickets created from Live Chat in Smart IT. Live Chat monitoring dashboard to view information about support agents and the chats assigned to them. Agents can launch BMC Client Management from Live Chat. Agents can set their screen name to be displayed to the end users. Improved chat transcript. Open incidents and work orders in Progressive View in Smart IT.	20.08 enhancements

₁ _{There are no patches with version numbers 20.08.02, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11}

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