This documentation supports the 20.08 version of Live Chat. To view an earlier version, select the version from the Product version menu.

System requirements

The Live Chat version 20.08 is available only to BMC Helix Subscribers (SaaS). 

Software requirements

To deploy Live Chat version 20.08, you need the following software:

  • BMC Virtual Chat version 9.1.02
  • Remedy Action Request System version 19.11 or later.
  • Smart IT version 19.08 or later.
  • Remedy IT Service Management Suite version 19.08 or later.
  • Remedy Single Sign-On version 19.08 or later
  • Apache Tomcat 7 or later
  • To use live chat feature in BMC Helix Business Workflows, you require BMC Helix Business Workflows version 19.11 or later.
  • To remotely access BMC Client Management (BCM) web console from Live Chat, you require BMC Client Management version 20.08.

Important

  • Customers who are using both Smart IT and BMC Helix Business Workflows with Live Chat require only one instance of Live Chat that will run and cater to both the applications.
  • Some capabilities might not be available based on the Remedy ITSM or Smart IT version. See 20-08-enhancements for the required products and their version for the capabilities provided in Live Chat 20.08.

Supported browsers

You can use Self Service Portal in the following desktop browsers: 

  • Microsoft Internet Explorer 11 or higher
  • Microsoft Edge
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)

Authentication methods

Several authentication methods required a unique email address to authenticate users. The Remedy Action Request System (Remedy AR System) form in which the unique email address must be set depends on the authentication method. If the email address is not unique or is not specified, the user will not be authenticated. For more information, see Setting-an-authentication-method.

Related topics

20-08-enhancements

Supported-languages-and-locales

 

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