Configuring and disabling refresh

When the product is running in a production environment, refresh values should always be set to 0. Values in either the properties file or the Action Request System server should rarely change in a production environment, and therefore it is not necessary to regularly check for updates. The refresh settings are intended to be used in a test or debug mode to allow changes to be implemented immediately.

Best Practice
BMC recommends disabling the following configuration refresh options in the configuration file:

  • <configrefresh>: How often (in seconds) the ESChat servlet checks the properties file for changes. Set the value to 0 to disable configuration refresh.
  • <ar_configrefresh>: How often (in seconds) the ESChat servlet checks AR System for configuration changes to Live Chat. Set the value to 0 to disable configuration refresh.

Related topic

Administering


 

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