Enabling the chat submenu in the Self Service Portal
The chat submenu includes selections for Settings (if automatic translation is configured) and Logout. By default, this menu is disabled.
- From the IT Home Page, select Live Chat > Administration Console.
- Select Self Service Portal > Configuration.
- Select the Application Portal - Interface entry from the list.
- Click Modify.
The corresponding XML section appears in the editor. - In the <submenu> tag, change the value of <allowSubMenu> to true.
- Set one or both of the submenu selections to true.
- Click Save.
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