This documentation supports the 25.1 version of Live Chat.To view an earlier version, select the version from the Product version menu.

Changing the chat session timeout

If self-service users are inactive in a chat session, they are eventually logged out. The default value for the chat session timeout is 30 minutes.

  1. Open the Live Chat Administration Console.
  2. Select Self Service Portal > Configuration.
  3. Select the System configuration entry and click Modify.

  4. Modify the the timeout value in the following XML code block from 30 (minutes) to the new number of minutes:

    <sessioncachetimeout>30</sessioncachetimeout>
  5. Save the changes, then click Apply.
  6. In the Registered Servlets table, select the ESChat servlet, and click Refresh Servlets.

 

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