Modifying the default DWPC tool settings

As an administrator, configure the Digital Workplace Catalog (DWPC) tool to efficiently manage service requests, approvals, and catalog items in BMC Helix Digital Workplace.

The DWPC tool is a toolkit consisting of one tool, GetServices. By using this tool, users can search for DWPC services to create requests in BMC Helix Digital Workplace.

It assists the following AI agents in providing users with a list of services:

• BWF Agent
• Employee Navigator
• Employee Navigator - Cards
• Employee Navigator - MS Teams

The DWPC tool is available out-of-the-box, but you cannot modify it directly. However, you can add a new tool to modify the default tool configuration.

Before you begin

Make sure you have cloned an out-of-the-box agent, because you can only add a custom tool to a cloned out-of-the-box agent.

For more information, see Cloning an agent.

To modify the default DWPC tool settings

1. Add a new tool to your environment. For more information, see Adding tool and toolkit for an AI Agent.
   The new tool must replicate the same field values configuration as the existing out-of-the-box DWPC tool.
2. In the Configuration field, modify the following settings:

   Setting	Description
   grade_documents	Indicates whether to grade documents based on a threshold.
   grade_threshold	Minimum score required for a document to be graded. Valid values range from 0 to 5.
   handlesCitationsTools	Indicates if citations should be handled for tools. A citation helps agents to include source or reference links directly within their response. The sources or references are displayed when citation is set to False.

   Default configuration:

   {
     "grade_documents": true,
     "grade_threshold": 3,
     "handlesCitationsTools": [
       "GetServices"
     ]
   }
3. Click Save.

Where to go from here

Adding tool and a toolkit for an AI Agent