Modifying the default DWP Profile Search tool settings
As an administrator, configure the Digital Workplace (DWP) Profile Search tool to search and retrieve user profile information from BMC Helix Digital Workplace. This configuration also enables you to personalize responses and streamline user interactions. User profile information includes users, groups, assets, and locations in BMC Helix Digital Workplace. Users can find profile information about other users, groups, assets, and locations.
It assists the following AI agents in searching the user profile information:
- Employee Navigator
- Employee Navigator – Cards
- Employee Navigator – MS Teams
- Employee Navigator Supervisor
- Employee Navigator Supervisor – MS Teams
The DWP Profile Search tool is available out-of-the-box, but you cannot modify it directly. However, you can add a new tool to modify the default tool configuration.
Before you begin
Make sure you have cloned an out-of-the-box agent, because you can only add a custom tool to a cloned out-of-the-box agent.
For more information, see Cloning an agent.
To modify the default DWP Profile Search tool settings
- Add a new tool to your environment. For more information, see Adding tool and toolkit for an AI Agent.
The new tool must replicate the same field values configuration as the existing out-of-the-box DWP Profile Search tool. - In the Configuration field, modify the following settings:
Setting Description citation Indicates if citations should be handled for tools.
A citation helps agents to include source or reference links directly within their response.
The sources or references are shown when citation is set to False.
Default configuration:
{
"citation": true
} - Click Save.
Where to go from here