Employee Navigator agent
Employee Navigator helps employees address challenges that might affect their work.
Employee Navigator helps end users resolve issues that might affect their day-to-day activities, such as a broken printer, access to certain systems, or queries on workplace policies.
It works with the Knowledge Curator and Service Collaborator to answer employee questions, automate tasks, connect with experts, or knowledge articles, and helps end users self-solve their issues
End users can use the Employee Navigator side panel in the end-user console to get AI-generated responses to their queries in conversational language. By delivering precise and easy-to-understand answers directly in the workspace, the Employee Navigator reduces the effort of searching through multiple resources, improves self-service efficiency, and enables faster issue resolution with minimal support from service desk agents. This helps employees stay productive and focus on their tasks without unnecessary delays.
You can access the Employee Navigator agent from desktops, tablets, and mobile devices.
Watch the following video (2:38) showing an overview of the Employee Navigator:
Overview of Employee Navigator
Required license
You must have appropriate licenses to use the following products. For more information about licensing, see BMC Helix Service Management service.
- BMC Helix Digital Workplace
- BMC Helix Digital Workplace Catalog
- BMC HelixGPT
- BMC Helix Innovation Studio
Supported models
- GPT-4.1
- GPT-4.1 mini
- Gemini 2.5 Flash
Configuring the Employee Navigator agent
Set up Employee Navigator to guide users through tasks, resources, and services with a personalized, streamlined experience.
- For administrators: Configuring BMC HelixGPT in the end-user console and studio pages
- For catalog administrators: Configuring BMC HelixGPT to offer options for unanswered questions
Use cases
The following table describes the use cases the Employee Navigator agent offers:
| Use case | Description | Reference |
|---|---|---|
| Raise request | Transform the service catalog experience from static form submissions to an interactive, chat-based interface, significantly enhancing user engagement, accelerating request fulfillment, and reducing operational friction. | |
| Chat with BMC Helix Digital Workplace | Transform access to services from scattered navigation to a unified, conversational experience, improving service discovery, accelerating resolution, and reducing user effort. | |
| Chat with your knowledge base | Shift from manual article searches to an intelligent, chat-driven knowledge experience, enhancing self-service adoption, speeding information access, and minimizing support dependency. | |
| Snap help | Snap a photo and provide guidance on a situation. |
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