Data sources for BMC HelixGPT

BMC HelixGPT offers a few out-of-the-box data sources. The following data sources are not available out-of-the-box. You must first enable them to create new data connections. To learn more about enabling data sources, see Adding data sources in BMC HelixGPT.

• Confluence
• Microsoft SharePoint Online
• Helix Customer Service Management
• Web
• Salesforce Knowledge
• Elasticsearch
• Splunk
• Jira
• ServiceNow
• xMatters
• PagerDuty

Confluence

Specify connection details for Confluence by inputting the following details:

Field	Description
Connection name	Name of the connection.
Source type	Connection type that you want to add. You cannot change this value.
URL	URL of the Confluence website that you want to index.
Page ID	Page ID of the website that you want to index. Learn how to find the Page ID of the website in How to get Confluence page ID.
Authentication type	The type of authentication required to access the page. Authentication type Values to enter None NA Personal Access Token Access token — access token that is required to access the page and website. Learn how to find the access token in Using Personal AccessTokens. Oauth Access token — access token that is required to access the page and website. Access Token Secret — the secret key. Consumer Key — the consumer password. Key Certificate — the client certificate. Learn how to manage Oauth tokens in OAuth access tokens. Oauth2 Token type — Select one of the following token types from the list: Access token Bearer token ID token Refresh token Access/Bearer/ID/Refresh token — the token value based on the type of token selected. Client ID — Client ID that is required to access the page and website. Learn about Oauth 2.0 protocol in OAuth 2.0 protocol.

Example: Confluence connection details

 

Microsoft SharePoint Online

Specify connection details for SharePoint by inputting details from the following table:

Field	Description
Connection name	Name of the connection.
Source type	Connection type that you want to add. You cannot change this value.
Client ID	The unique identifier of your Azure AD-registered application used for authentication. Learn how to find the Client ID in Registering an application.
Client secret	A secret key used with the client ID for secure authentication.
Site	SharePoint site that you want to index.
Tenant ID	The unique identifier of your Microsoft 365 tenant (directory).
Tenant	Tenant name used to access SharePoint.

Example: SharePoint connection details

 

Helix Customer Service Management

Specify connection details for Helix Customer Service Management by inputting the following details:

Field	Description
Connection name	Name of the connection.
Source type	Connection type that you want to add. You cannot change this value.
User name	User account that is used to connect to the data source.

Example: Helix Customer Service Management connection details

 

Web

Specify connection details for Web by inputting the following details:

Field	Description
Connection name	Name of the connection.
Source type	Connection type that you want to add.
URL	Main URL for the website to crawl.
Host	The domain name or IP address of the server where the website is hosted.
Port	The port is a number that specifies which service on the host should handle the request.
Max Depth	The maximum depth for crawling within the website’s link hierarchy. Example — 3
Use Robots.txt	Boolean indicating if robots.txt should be respected during crawling. Example — True
Crawl Budget	The maximum number of pages to capture in a single crawl operation. Example — 100
Auth Type	Authentication method. Example — 0 (BASIC)
User name	Username for BASIC or DIGEST authentication.
Password	Password for BASIC or DIGEST authentication.
Token	Token for TOKEN authentication.
Custom Headers	JSON format headers for authentication. Example — { "Custom-Header": "Value" }

Example: Web connection details

 

Salesforce Knowledge

Specify connection details for Salesforce Knowledge by inputting the following details:

Field	Description
Connection name	Name of the connection.
Source type	Connection type that you want to add.
Salesforce URL	URL for Salesforce instance. Example — login.salesforce.com
Security Token	Token generated by Salesforce for secure external access.
User name	Salesforce username with appropriate access rights.
Password	Password of the user.
Domain	The Salesforce domain for login. Examples: (Default) login test
Object Name	The main Salesforce object to run a query.
Field Mappings	JSON structure for mapping Salesforce fi elds.

Example: Salesforce Knowledge connection details

Field	Value
Connection name	Salesforce Connection
Source type	Salesforce Knowledge
Salesforce URL	https://bmcapps--sfaqa.sandbox.lightning.force.com
Security Token	UCt7bYIs7KMeE1zrvGqWJ2nO
User name	hxwikibo@bmc.com
Password	Bmc%HELIX&Kb#171
Domain	Test
Object Name	Demo object
Field Mappings	{   "language": "en",   "title": "Title",   "web_url": "UrlName",   "page_content": [     "Summary",     "sc_Answer__c",     "sc_Cause__c",     "sc_Detail__c",     "sc_Problem__c",     "sc_Question__c",     "sc_Solution__c"   ] }

Elasticsearch

Specify connection details for Elasticsearch by inputting the following details:

Field	Description
Source type	Connection type that you want to add.
Connection name	Custom connection name.
URL	Elasticsearch URL.
Secret	Password for the User ID.
User ID	User name to access the data source.

Example: Elasticsearch connection details

Field	Value
Source type	Elastic
Connection name	Elastic Connection
URL	http://clm-pun-wpa.bmc.com:9200
Secret	Test
User ID	Demo

Splunk

Specify connection details for Splunk by inputting the following details:

Field	Description
Source type	Connection type that you want to add.
Connection name	Custom connection name.
URL	Splunk URL.
Secret	Password for the User ID.
User ID	User name to access the data source.

Example: Splunk connection details

Field	Value
Source type	Splunk
Connection name	Splunk Connection
URL	http://clm-pun-wpa.bmc.com:4444
Secret	Test
User ID	Demo

 

Jira

Specify connection details for Jira by inputting the following details:

Field	Description
Source type	Connection type that you want to add.
Connection name	Custom connection name.
Authentication type	Authentication types required to access Jira. Authentication type Values None None. Personal Access Token Access token to access Jira. OAuth Access token Access token that is required to access the page and website. Access Token Secret The secret key. Consumer Key The consumer password. Key Certificate The client certificate. OAuth2 Token type Select one of the following token types from the list: Access token Bearer token ID token Refresh token Access/Bearer/ID/Refresh token The token value based on the type of token selected. Client ID Client ID that is required to access the page and website.
Access Token	Required to access Jira.

Example: Jira connection details

Field	Value
Source type	Jira
Connection name	JIRA Connection
Authentication type	Personal Access Token
Access Token	DemoToken

ServiceNow

Specify connection details for ServiceNow by inputting the following details:

Field	Description
Source type	Connection type that you want to add.
Connection name	Custom connection name.
URL	ServiceNow URL.
Secret	Password.
User ID	User name.

Example: ServiceNow connection details

Field	Value
Source type	ServiceNow
Connection name	ServiceNow Connection
URL	http://clm-pun-wpa.bmc.com:4141
Secret	Test
User ID	Demo

xMatters

Specify connection details for xMatters by inputting the following details:

Field	Description
User name	User ID used to authenticate with the xMatters environment.
Password	An authentication password required to connect to the xMatters data source.
URL	The endpoint URL of the xMatters instance to establish the connection.

Example: xMatters connection details

 

PagerDuty

Specify connection details for PagerDuty by inputting the following details:

Field	Description
Connection name	Custom connection name for the PagerDuty connection.
URL	The endpoint URL of the PagerDuty instance to establish the connection.
Token	Token for TOKEN authentication.

Example: PagerDuty connection details