Requirements for BMC HelixGPT

BMC HelixGPT is a generative AI capability powering simplified, actionable insights and automated resolutions throughout the BMC Helix platform. It is a critical capability across the BMC AI strategy that will empower enterprises to capitalize on new generative AI-powered use cases to resolve problems faster, improve collaboration, and increase productivity.

BMC uses large language models (LLMs) built from proprietary and licensed enterprise data with its domain-specific product models, which are designed to address today's business challenges.

To start using BMC HelixGPT, you must configure specific settings and also have the appropriate license to use BMC HelixGPT.

Related topics

Models-in-BMC-HelixGPT

Setting-up-and-going-live

Creating and managing skills

 

Supported BMC applications

BMC HelixGPT supports the following applications from version 23.3.04 and later.

  • BMC Helix Digital Workplace
  • BMC Helix Digital Workplace Catalog
  • BMC Helix Virtual Agent
  • Live Chat
  • BMC Helix IT Service Management
  • BMC Helix Business Workflows
  • (23.4 and later) BMC Helix AIOps
    BMC HelixGPT versions follow the n-1 support model for BMC Helix AIOps. For example, BMC HelixGPT 25.3.00 supports BMC Helix AIOps version 25.2.00.

 

Process for configuring BMC HelixGPT for the Best Action Recommendations, Log Insights, and Ask HelixGPT use cases

BMC Helix AIOps supports the Google Cloud Platform Vertex AI and Microsoft Azure AI for generative AI. To use BMC HelixGPT, complete the following steps:

23301_RequirementsForAIOps.png

To make onboarding easier, we will soon support self-service enablement. For immediate assistance in setting up and configuring BMC HelixGPT for BMC HelixAIOps, contact BMC Support.

 

Process for configuring BMC HelixGPT for summarization, knowledge article search, and Virtual Agent use cases

To use BMC HelixGPT, complete the following steps:

Requirements for Helix ITSM applications

 

 

 

To obtain the API key for Google

For Google, we support only the API Key method of authentication.

Before you begin

  • You must have a service account on https://cloud.google.com/.
  • You must populate the API key field in the Model record with the Credential.json file.

Perform the following steps:

  1. Open https://cloud.google.com/ and log in with your administrator account credentials.
  2. In the Admin account from the Main menu, select IAM admin >  Service Accounts.
    The following screenshot shows the Service Accounts option:
    23_3_04_Google_Service_Account.png
  3. Select the Keys tab and click Add keys, and then select Create New keys.
    The following screenshot shows the option to create new keys:
    23_3_04_Google_Create_Key.png
    An option to download the JSON file is displayed:
    23_3_04_JSON.png

  4. Select JSON and click CREATE.
    The following JSON response is generated:

    Click here to view the JSON response
    {
      "type": "service_account",
      "project_id": "redacted",
      "private_key_id": " redacted ",
      "private_key": redacted ",
      "    client_email": " redacted ",
      "    client_id": " redacted ",
      "    auth_uri": "https://accounts.google.com/o/oauth2/auth",
      "    token_uri": "https://oauth2.googleapis.com/token",
      "    auth_provider_x509_cert_url": "https://www.googleapis.com/oauth2/v1/certs",
      "    client_x509_cert_url": " redacted ",
      "    universe_domain": "googleapis.com" 

 

 

 

Where to go from here

Licensing-and-pricing-for-BMC-HelixGPT

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*