Licensing and pricing for BMC HelixGPT
BMC HelixGPT is a part of the existing applications or suite SKUs. It is not licensed as a separate SKU. Entitlement depends on the product area and the associated SKU.
BMC Helix Service Management
Entitled SKUs
Customers on the following SKUs are entitled to use BMC HelixGPT capabilities:
- BMC Helix Service Management Standard
- BMC Helix Service Management Advanced
- BMC Helix ITSM SaaS (Employee Navigator and Insight Finder)
- BMC Helix ITSM OnPrem (Employee Navigator and Insight Finder)
- BMC Helix Virtual Agent (Catalog Curator)
For more information, see BMC Helix Service Management licensing.
Not entitled SKUs
BMC Helix Digital Workplace Basic or Advanced is not entitled to use BMC HelixGPT capabilities.
BMC Helix IT Operations Management
BMC HelixGPT is not licensed as a separate SKU and is a part of the existing suite SKUs. BMC HelixGPT for BMC Helix IT Operations Management use cases are available in Bring Your Own GenAI services Model as part of BMC Helix IT Operations Management (Advanced Suite).
Entitled SKUs
- BMC Helix Operations Management - AIOps Add-on for Devices
- BMC Helix Operations Management - AIOps Add-on for Serverless Assets (250-Pack)
- BMC Helix AIOps standard (Saas and on-premises)
- BMC Helix AIOps advanced (Saas and on-premises)
For more information, see Configuring settings to use the AI-powered capabilities in BMC Helix AIOps.
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