Backing up BMC HelixGPT custom configurations
When you upgrade to a newer version of BMC HelixGPT, out-of-the-box (OOTB) components such as skills, agents, and tools might be overwritten, which can result in the loss of customizations. This risk of losing customizations applies to SaaS as well as On premises deployments.
Upgrading to a newer version can overwrite out-of-the-box (OOTB) components, which can result in loss of customizations.
To prevent this loss of customizations, review and back up any modified components before starting the upgrade. With appropriate backup, you can maintain system functionality and minimize post-upgrade effort.
For on-premises deployments of BMC HelixGPT, it is especially important to back up all custom configurations. For more information, see Upgrading BMC Helix Service Management to 25.2.01.
To back up OOTB components
All OOTB skills, agents, tools, and toolkits provided with the BMC HelixGPT are read-only and cannot be modified directly. To apply customizations, you must create editable copies.
During the upgrade process, any OOTB components, such as skills, agents, tools, and toolkits that have the same IDs as the existing ones, are automatically overwritten. If you have modified any of these components, your changes will be lost unless you back them up beforehand.
To protect customization, you must clone the components manually through the user interface. For more information about using the user interface, see the following topics:
- Creating and managing skills
- Creating and managing prompts
- Managing AI agents
- Exporting and importing skill settings
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