Product overview
BMC HelixGPT is an enterprise-grade Generative AI platform that brings intelligent automation and conversational experiences to service and operations management. It combines large language models (LLMs), secure enterprise data, and orchestration capabilities to help users get answers, perform tasks, and resolve issues quickly and accurately.
With BMC HelixGPT, organizations can build and deploy AI agents that understand natural language, connect with business systems, and take intelligent actions on behalf of users.
Watch the following video (3:15) to understand the core capabilities of BMC HelixGPT:
User roles
| Role | Goal | Reference |
|---|---|---|
| Employee | Ask everyday questions such as How do I reset my password? or What’s the leave policy? | |
| Catalog administrator | Automatically create and publish a catalog service, | Service Catalog Curator |
| Service Desk agent | Search for knowledge or incident-related information. Delegate routine actions like ticket creation, updates, or knowledge sharing to AI agents. | |
| Case agent | ||
| Application business analysts | Build and customize AI agents using a low-code toolset, define intents, entities, training phrases, and actions, and configure retrieval sources along with fallback behavior. Extend integrations with enterprise systems such as Jira, or service management applications, and review analytics to continuously fine-tune agent performance. |
Product features
| Capability | Description | Reference |
|---|---|---|
| AI Agents | Configurable agents that answer questions, perform actions, and automate multi-step processes. | Managing AI Agents |
| Global Search | Understands natural language queries and surfaces the most relevant knowledge articles or records. | Service Collaborator |
| Channel integration | Integrate HelixGPT within Microsoft Teams. | Enabling Microsoft Teams as a communication channel |
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