Managing AI agents


 As a HelixGPT administrator, use the Agents screen to easily manage AI Agents. You can use this screen to view, add, edit, and delete agents. You can also add tools and toolkits for the agent, which helps in AI agents perform specific tasks and access external systems for better responses. However, you can create an agent without a tool or toolkit.

AI Agents support document file types such as PDF and DOCX. This helps Catalog administrators to upload documents during a conversation.

The agent, tool, or toolkit data is locked and cannot be modified directly. To make changes, you must create or copy a new agent, tool, or toolkit.


To add a custom AI agent

  1. Log in to HelixGPT Agent Studio and click Agents.
    Managing_AI_agents_1.png
  2. Click Add agent.
    The Add agent dialog box is displayed.
  3. In the Add agent dialog box, enter the following values on the Properties tab:
    FieldDescriptionScreenshot
    NameEnter the agent name.25_2_Add_Agent_General.png
    TypeSpecify the agent type as per your requirement. For more information about agent type, see Agent type and usage.
    DescriptionEnter a description for the agent.
    ModelSelect a model for the agent.25_2_SubAgent.png
    Tools 

    Select the appropriate tool for the agent from the available options.

    All tool types are available when you create a new agent. However, only applicable tool types appear when you edit an existing agent.

    For more information, see Tool types and usage.

     

    25_2_Tools.png
    InstructionsAdd instructions for the agent.25_2_Instructions.png
    Sub agentsSpecify a secondary agent from the available options.25_2_SubAgent.png
  4. Click Save.

To edit an agent

  1. From the Agents list, select an agent and click Edit.
    Managing_AI_agents.png
  2. Modify the agent's settings.
  3. Click Save.

As an alternate method, you can edit an existing agent by selecting the following options as shown in the following screenshot:

25_2_EditAgent2.png

For an existing agent, you can update:

  • Model configuration
  • Tools
  • Instructions
  • Sub agents

To delete an agent

  1. From the Agents list, select an agent.
  2. Click Delete.
    The following warning message is displayed. 
    25_2_Warning.png
  3. Click Confirm to delete the selected agent.

Agent type and usage

Agent types define the roles and capabilities of agents in BMC HelixGPT. They help automate tasks, process information, and provide accurate responses based on the input. You can use different agent types to handle various tasks, such as managing knowledge, generating content, or analyzing data.

For example, an agent of type Knowledge Curator Validate reviews newly created knowledge articles to ensure accuracy and relevance. 

The following table describes the agent types and the usage:

Agent typeUsage
AIOps Chat AgentAnalyzes system alerts and incident data to provide real-time insights and recommendations through chat. It helps IT teams quickly diagnose and resolve issues by offering relevant solutions and automating responses.
Catalog Service CuratorReviews and validates service catalog items to ensure accuracy and relevance. It helps maintain an up-to-date catalog by identifying outdated or incorrect entries and suggesting improvements.
ITSM AgentAutomates routine IT service management tasks, such as incident creation, change approvals, and service requests. It helps streamline processes and ensures faster resolution of user issues.
Helix Knowledge Curator - GenerateAutomatically generates knowledge articles from case details.
Helix Knowledge Curator - ValidateValidates the knowledge articles for accuracy.
Microsoft TeamsExpedite incident resolution within Microsoft Teams.
ReactAutomates responses and performs actions based on predefined triggers or conditions. Performing appropriate tasks helps quickly address user queries or system events.
SupervisorMonitors agent performance and conversation quality. It provides insights, suggests improvements, and ensures compliance with service standards.

Related topic

AI agents in BMC HelixGPT

Using tool and toolkit for an AI Agent

 

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