Service Catalog Curator
Service Catalog Curator empowers catalog administrators to expedite the process of creating and publishing catalog services in the BMC Digital Workplace Catalog. This helps end users to submit requests for IT assets, training and certification approval, laptop repair, office supplies, and so on.
Service Catalog Curator expedites the process with AI conversations that collect essential information from you and automatically create services. It dynamically generates questionnaires, suggests cost adjustments, and provides real-time recommendations, empowering you to efficiently create, refine, and optimize services. This AI agent significantly minimizes the developer's manual effort and saves time, all without requiring extensive expertise.
Watch the following video (2:32) to understand how Service Catalog Curator accelerates service creation in the BMC Helix Digital Workplace Catalog and reduces manual effort by using AI:
Overview of Service Catalog Curator
Required license
You must have appropriate licenses to use the following products. For more information about licensing, see BMC Helix Service Management service.
BMC Helix Digital Workplace
BMC Helix Digital Workplace Catalog
BMC HelixGPT
BMC Helix Innovation Studio
User role
- Business Analysts in LoBs
- Catalog Administrators
- Sub-catalog Administrators
Capabilities
The following table describes the capabilities Service Catalog Curator offers:
| Capability | Benefits |
|---|---|
| Create new service offerings with minimal effort |
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| Simplify and accelerate catalog creation |
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Edit draft catalog services instantly through an intuitive chat interface
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Scenario: Creating a service for a software installation request
Hannah, a catalog administrator at Apex Global, wants to create a catalog service for Software Installation. She logs into the Catalog console and instead of manually creating a service, she navigates to the Catalog Assistant— a tab on the UI to access the Service Catalog Curator.
Hannah enters the following prompt: Create a service for Software Installation. It should use the IT Request template and may require versioning. Additional languages are French, Spanish, and German. This service requires manager approval and should generate a work order on request.
The Service Catalog Curator generates an entire summary, including a list of service parameters, a service profile with localized tags, a default service workflow, and a service questionnaire including questions for Software Name, Version, License Type, and so on.
Hannah makes some real-time edits by asking the agent to include a question about the purpose of use. The Service Catalog Curator presents a modified summary and asks for her confirmation. After Hannah confirms by entering Looks good, the Service Catalog Curator successfully creates a service in Draft state.
This interactive AI-driven assistance significantly reduces Hannah's time and effort, enhancing her user experience.
Supported use case