Ask HelixGPT Situation Analyzer

AI-Powered Situation Analysis is an advanced capability that enhances root cause identification by using BMC HelixGPT. It generates situation summaries and insights to streamline issue resolution. 

Benefits

  • Quick problem classification
  • Faster root cause identification
  • Actionable insights
  • Improved troubleshooting

Scenario: Speeds up incident resolution with AI-powered Situation Analysis

Apex Global’s IT team receives multiple alerts about degraded application performance. Manually analyzing logs is time-consuming and delays resolution. Using BMC Helix AIOps with HelixGPT, the team quickly generates an AI-powered situation summary.

The system classifies the issue as a network latency problem, identifies a recent firewall policy change as the root cause, and provides a solution.

Supported use case

Analyzing situations for a service

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*