Managing AI agents
As a HelixGPT administrator, use the Agents screen to easily manage AI agents. You can use this screen to view, add, edit, and delete agents. You can also add tools and toolkits for the agent, which helps in AI agents perform specific tasks and access external systems for better responses.
To add a custom AI agent
- Log in to BMC HelixGPT Manager.
- Click Agents.
The Agent screen is displayed as shown in the following screenshot:
- Click Add agent.
The Add agent dialog box is displayed. - In the Add agent dialog box, enter the following values on the Properties tab:
Field Description Screenshot Name Enter the agent name. 
Type Specify the agent type as per your requirement. Description Enter a description for the agent. Tools Select the appropriate tool for the agent from the available options.
All tool types are available when you create a new agent. However, only applicable tool types appear when you edit an existing agent.
Sub agents Specify a secondary agent from the available options. 
Model Select a model for the agent. 
Instructions Add instructions for the agent. 
- Click Save.
To edit an agent
From the Agents list, select an agent.
- Click Edit.
The Edit agent screen is displayed.
- Modify the agent's settings.
- Click Save.
As an alternate method, you can edit an existing agent by selecting the following options as shown in the following screenshot:
For an existing agent, you can update:
- Model configuration
- Tools
- Instructions
- Sub agents
To delete an agent
- From the Agents list, select an agent.
- Click Delete.
The following warning message is displayed.
- Click Confirm to delete the selected agent.
Agent type and usage
Agent types define the roles and capabilities of agents in BMC HelixGPT. They help automate tasks, process information, and provide accurate responses based on the input. You can use different agent types to handle various tasks, such as managing knowledge, generating content, or analyzing data.
For example, an agent of type Knowledge Curator Validate reviews newly created knowledge articles to ensure accuracy and relevance.
The following table describes the agent types and the usage:
| Agent type | Usage |
|---|---|
| AIOps Chat Agent | Analyzes system alerts and incident data to provide real-time insights and recommendations through chat. It helps IT teams quickly diagnose and resolve issues by offering relevant solutions and automating responses. |
| Catalog Service Curator | Reviews and validates service catalog items to ensure accuracy and relevance. It helps maintain an up-to-date catalog by identifying outdated or incorrect entries and suggesting improvements. |
| ITSM Agent | Automates routine IT service management tasks, such as incident creation, change approvals, and service requests. It helps streamline processes and ensures faster resolution of user issues. |
| Helix Knowledge Curator - Generate | Automatically generates knowledge articles from case details. |
| Helix Knowledge Curator - Validate | Validates the knowledge articles for accuracy. |
| Microsoft Teams | Expedite incident resolution within Microsoft Teams. |
| React | Automates responses and performs actions based on predefined triggers or conditions. Performing appropriate tasks helps quickly address user queries or system events. |
| Supervisor | Monitors agent performance and conversation quality. It provides insights, suggests improvements, and ensures compliance with service standards. |
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