Service Catalog Curator

What is Service Catalog Curator?

Service Catalog Curator empowers catalog administrators to expedite the process of creating and publishing catalog services in the BMC Digital Workplace Catalog. This helps end users to submit requests for IT assets, training and certification approval, laptop repair, office supplies, and so on.

Service Catalog Curator expedites the process with AI conversations that collect essential information from you and automatically create services. It dynamically generates questionnaires, suggests cost adjustments, and provides real-time recommendations, empowering you to efficiently create, refine, and optimize services. This AI agent significantly minimizes the developer's manual effort and saves time, all without requiring extensive expertise.

You must have the BMC Helix Service Management service license to use the Service Catalog Curator agent.

Video demonstration

Watch the following video (2:32) to understand how Service Catalog Curator accelerates service creation in the BMC Helix Digital Workplace Catalog and reduces manual effort by using AI:

icon Overview of Service Catalog Curator in BMC Helix Digital Workplace Catalog

Benefits

Saves time and reduces manual effort.
Offers a seamless and intuitive conversational interface with interactive assistance.
Simplifies service creation. Provide prompts, make real-time edits, review the summary, and easily create a service without requiring extensive expertise.
Effortlessly translates services into multiple locales.

Requirements for Service Catalog Curator

To use the Service Catalog Curator capabilities, you must include the following skills and data sources in the HelixGPT Manager:

Skills:

Catalog Service Curator - OpenAI GPT-4o Skill

For more information about the out-of-the-box skills, see Out-of-the-box skills in BMC HelixGPT.

Knowledge sources:

BMC Helix Knowledge Management by ComAround
BMC Helix Digital Workplace Catalog

For more information about adding data sources, see Adding data sources in BMC HelixGPT.

Scenario: Creating a service for a software installation request

Creating a service for a software installation request

Hannah, a catalog administrator at Apex Global, wants to create a catalog service for Software Installation. She logs into the Catalog console and instead of manually creating a service, she navigates to the Catalog Assistant— a tab on the UI to access the Service Catalog Curator.

Hannah enters the following prompt: Create a service for Software Installation. It should use the IT Request template and may require versioning. Additional languages are French, Spanish, and German. This service requires manager approval and should generate a work order on request.

The Service Catalog Curator generates an entire summary, including a list of service parameters, a service profile with localized tags, a default service workflow, and a service questionnaire including questions for Software Name, Version, License Type, and so on.

Hannah makes some real-time edits by asking the agent to include a question about the purpose of use. The Service Catalog Curator presents a modified summary and asks for her confirmation. After Hannah confirms by entering Looks good, the Service Catalog Curator successfully creates a service in Draft state.

This interactive AI-driven assistance significantly reduces Hannah's time and effort, enhancing her user experience.

Supported use case

Leveraging Service Catalog Curator for creating services