Knowledge Curator
What is Knowledge Curator?
The Knowledge Curator agent streamlines the creation and maintenance of knowledge articles by using generative AI. It assists authors by suggesting content, identifying gaps, improving language quality, and ensuring consistency with organizational standards. The agent leverages inputs from incident data, existing articles, user feedback, and enterprise taxonomies to curate high-quality, AI-ready knowledge that enhances self-service effectiveness and search relevance.
A Knowledge Curator is an AI-powered tool that helps manage and improve knowledge articles by identifying outdated content, suggesting updates, and ensuring accurate and relevant information. It helps organizations maintain a high-quality knowledge base, making information retrieval faster and more reliable.
You must have the BMC Helix Service Management service to use the Knowledge Curator agent.
Watch the following video showing an overview of the Service Collaborator:
Benefits
- Ensure consistent article quality across the entire knowledge base.
- More readily adopt and implement KCS methodologies because suggestions from the Knowledge Curator agent are rooted in KCS principles.
- Save time and effort when updating the articles as the Knowledge Curator agent simplifies the review process and reduces manual tasks.
Requirements for Knowledge Curator
To use the Knowledge Curator capabilities, you must include the following skills and data sources in the HelixGPT Manager:
Skills:
- BWF Global Chat skill
- BWF Email auto reply skill
For more information, see Out-of-the-box skills in BMC HelixGPT.
Knowledge sources:
- BMC Helix Knowledge Management by ComAround
For more information, see Adding data sources in BMC HelixGPT.
Scenario: Enhancing the accuracy of a knowledge article