Log Analyzer

What is Log Analyzer?

Log Analysis is an AI-powered solution that simplifies log summarization and enhances advanced troubleshooting. By integrating with log repositories such as BMC Log Insights, it analyzes time-sliced runtime logs from diverse systems and provides actionable insights to identify root causes.

Benefits

Simplified troubleshooting
Deeper insights
Faster issue resolution
Proactive monitoring

Scenario: Resolving API failures with Log Insights

Apex Global's customer support portal experiences frequent login failures, frustrating users. Their IT team uses BMC HelixGPT with Log Insights to analyze logs from various services.

The AI-powered assistant detects a pattern—authentication requests to the identity server are failing due to expired security tokens. With this insight, the IT team updates token refresh settings, resolving the issue quickly and ensuring a seamless login experience for users.

Supported use case

Monitoring and investigating situations