Insight Finder

What is Insight Finder?

Insight Finder is an AI-powered tool that administrators can use to create custom dashboards for the BMC Helix ITSM and BMC Helix AIOps products. Administrators specify their requirements as prompts to this tool.

You must have the BMC Helix Service Management service to use this agent.

Insight Finder analyzes the prompts and creates separate panels displaying the requested information. Administrators can save this information as custom dashboards that consist of these panels. Insight Finder offers the following benefits to administrators:

Benefits

Simplifies the dashboard creation process
Creates dashboards without the need to know SQL
Saves time and effort to create dashboards

Requirements for Helix Insight Finder agent

Skill:

Insight Finder Supervisor Skill

For more information about the out-of-the-box skills, see Out-of-the-box skills in BMC HelixGPT.

Knowledge sources:

Dashboard Reporting Metadata Services

For more information about adding data sources, see Adding data sources in BMC HelixGPT.

Dependant agents

ITSM Query Builder Agent
AIOps Chat Agent

Scenario: Create a custom dashboard to monitor BMC Helix ITSM incidents

Scenario: Create a custom dashboard to monitor BMC Helix ITSM incidents

Jordan is a new administrator at Apex Global. He wants to quickly build a custom dashboard to visualize and analyze BMC Helix ITSM incidents. He is not well-versed in SQL. He opens HelixGPT Insight Finder and adds relevant prompts according to his requirements. For example, to visualize incidents, he adds this prompt:

Give me the count of critical incidents in the last 30 days using bar charts.

HelixGPT Insight Finder creates these bar charts and displays them in a panel. Jordan can specify other requirements in a separate prompt. HelixGPT Insight Finder creates the specified visualizations in another panel. Jordan previews these panels. You can save this custom dashboard that consists of these panels.

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Supported use case

Creating custom dashboards by using HelixGPT Insight Finder