Employee Navigator

What is Employee Navigator?

End users can find AI-generated answers to their queries in a conversational language from the Employee Navigator side panel in the end-user console. BMC HelixGPT powers the Employee Navigator and can be accessed on all devices, such as desktops, tablets, and mobiles.

You must have the BMC Helix Service Management service to use the Employee Navigator agent.

Watch the following video showing an overview of the Employee Navigator:

Benefits

Option to provide text, image, or voice as input to ask queries to BMC HelixGPT.

Conversational experience when BMC HelixGPT generates an answer to a query rather than providing a list of knowledge articles.
Reliable and refined results because the answers are extracted from various sources such as knowledge articles, service requests, approvals, people attributes, service health items, and to-dos. The answers are not generated from the large language models (LLM) general knowledge, unless specifically configured.

Requirements for Employee Navigator

Skill:

DWP Employee Navigator Agent

For more information, see Out-of-the-box skills in BMC HelixGPT.

Knowledge sources:

BMC Helix Knowledge Management by ComAround
BMC Helix Digital Workplace Catalog

For more information, see Adding data sources in BMC HelixGPT.

Scenario: Review the status of IT ticket by using Employee Navigator

Review the status of IT ticket by using Employee Navigator

Mary Mann, an HR manager at Apex Global, recently submitted a request for a laptop upgrade. Instead of searching through emails or navigating the IT portal, she simply types, "What’s the status of my laptop upgrade request?" in the Employee Navigator.

Employee Navigator instantly retrieves her request details, displaying the current status, expected resolution time, and recent updates. If further action is needed, it provides options such as connecting with a live agent or escalating the request.

This seamless, AI-driven experience saves time and enhances employee and IT teams' efficiency by providing instant, hassle-free access to ticket information.

Supported use case

Using Employee Navigator to find AI-generated answers