AI Agents in BMC HelixGPT
Autonomous AI agents work and act with minimal human intervention.
Systems use large language and action models (LLMs and LAMs). AI agents work independently and improve with each task completed.
AI agents provide the following benefits:
- Automate routine tasks, reducing manual effort.
- Enhance user experience with quick, AI-driven responses.
- Integrate seamlessly with other BMC applications and services.
- Boost productivity by providing accurate, context-aware solutions.
Watch the following video (02:07) to get an overview of AI agents in BMC HelixGPT:
An LLM-based AI agent is designed to process natural language inputs and provide intelligent, context-aware responses. The AI agent analyzes the query's intent, determines what actions it needs to take to respond, and provides a tailored response.
For example, a chatbot receives a query such as Why is my internet so slow today? The chatbot analyzes the query's intent, determines what actions it needs to take to respond, and provides a tailored response, such as troubleshooting steps or an outage update.
Note the following key considerations when using AI agents:
- AI agents are available with all models supported by BMC HelixGPT. For more information, see Models-in-BMC-HelixGPT.
- AI agents cannot process inputs provided through images.
If you’re using an intermediary gateway to control access to the LLM APIs, see the OAuth2 authentication information Provisioning and setting up the generative AI provider for your application.
Capabilities of AI agents
- Decision making
AI agents analyze data from various sources to identify patterns and make decisions. Also, create Insights and Knowledge for users
- Autonomous actions
AI agents can initiate actions and complete tasks independently without needing explicit instructions for every step.
- Learning and adaptation
AI agents continuously learn from each interaction. Adaptable across various user personas, ensuring relevance at every touchpoint.
Explore AI agents in BMC HelixGPT
The following table describes the details of AI agents that are available out-of-the-box:
AI agent name | Capability |
|---|---|
| Service Catalog Curator | Create catalog services by using BMC HelixGPT Leverage the Service Catalog Curator to create services efficiently and boost catalog administrators' productivity. This AI agent gathers essential information from catalog administrators and automatically generates services, significantly reducing manual effort and time spent on the process. |
Employee Experience by using BMC HelixGPT Enable employees to resolve blockers quickly, transforming employee experience and thereby enhancing overall productivity. | |
| Service-Collaborator | Agent Assist in Service Management Make the service desk more intelligent and efficient by enhancing the search functionality with a conversational experience, enabling users to find tickets quickly without having to scroll through a lengthy list of search results. |
| Knowledge Curator | Improving knowledge articles by using BMC HelixGPT Improve knowledge articles, enabling agents to focus on resolving incidents in a timely manner. |
| BMC Helix Ops Swarmer | Unify Service and Operations Management with AI powered by BMC HelixGPT Obtain a brief summary of MS Teams integration capabilities in BMC HelixGPT and an overview of how these capabilities enhance collaboration. |
| Insight Finder | Build custom dashboards quickly by using HelixGPT Insight Finder Leverage HelixGPT Insight Finder to quickly create dashboards for BMC Helix ITSM and BMC Helix AIOps by specifying your requirements in natural language. It provides a conversational experience, simplifies the dashboard creation process, and saves time. |
DevOps & SRE for Hybrid IT with BMC HelixGPT Automatically identify risky changes by analyzing operations and service management data in a single pane of glass. Conversation experience for a change request to provide answers. | |
Comprehensible situation summary & insights powered by BMC HelixGPT Obtain a short problem classification synopsis, a brief root cause summary, a causal summary explaining the context, and actionable insights. Together, these insights help in faster root cause analysis and an accurate understanding of the issue. | |
Log insights to aid advanced issue troubleshooting powered by BMC HelixGPT Summarize logs in simple language and enable users for advanced troubleshooting of issue. | |
Resolution steps (Remediation Steps) to resolve an issue powered by BMC HelixGPT Leverage BMC HelixGPT to simplify the situations root cause analysis and provide step-by-step recommendations to the users to take appropriate actions to troubleshoot the issue. | |
Proactively identify, assess, and mitigate security risks in AIOps Manage risks and resolve vulnerabilities within BMC Helix AIOPs using domain-trained models and Best Action Recommendations. This capability streamlines risk identification, reduces noise, and prioritizes actionable insights, enhancing security posture, productivity, and operational efficiency. |
Related topics
Adding agents for BMC Helix AIOPs