Skip to Content

Registering an application for BMC HelixGPT Manager

Administrators can use BMC HelixGPT  in both your custom applications and out-of-the-box applications developed by using BMC Helix Innovation Studio. To leverage the BMC HelixGPT capabilities in custom applications, the HelixGPT chat component must be enabled in them. For custom applications not already registered in HelixGPT Manager, administrators must register them and create skills and prompts in it.

Registering the application in HelixGPT Manager gives flexibility to group and manage the skills and prompts for your application. After registering your application in the HelixGPT Manager and creating skills, you must add this skill to the HelixGPT Chat component to enable the BMC HelixGPT  powered virtual chat capability in your custom application.

The following applications are available out-of-the-box in BMC HelixGPT:

  • BMC Helix Digital Workplace
  • BMC Helix ITSM Insights
  • BMC Live Chat
  • BMC Helix Virtual Agent
  • BMC Helix Business Workflows
  • BMC Helix ITSM
  • Customer Service Management

Related topics

Setting-up-and-going-live

Updating-prompts-and-skills-for-consistent-and-efficient-responses-from-BMC-HelixGPT



Before you begin

Make sure that you have included the HelixGPT Chat component in your custom application.

For more information about adding the component to your application, see  Adding HelixGPT Chat component in your application.


To use out-of-the-box application

  1. Log in to HelixGPT Manager. 
  2. From the Application list, select the application for which you want to create a skill.
    ootb_app.png
  1. After selecting the application, create skills and prompts in it.
    If the out-of-the-box application built in     BMC Helix Innovation Studio are not listed in the drop-down, follow the process below to register the application.


To Register an application in HelixGPT Manager

  1. In HelixGPT Manager click Register application for HelixGPT.
    register_application1.png
  2. In the Register application window, specify the following details:
    1. Application full name:  Write a name for the new application to be registered.
    2. Application short name:  Write a short name for the new application to be registered.
  3. Select Bundle ID from the drop-down list if your application is built on BMC Helix Innovation Studio.
  1. Click Add.
    register_application2.png

Your application is registered in BMC HelixGPT and appears in the Application drop-down list.
register_application3.png

After registering the application in BMC HelixGPT, you can create skills and prompts for the application or copy the skills and prompts from other applications. 


Where to go from here

Creating-prompts-and-skills-for-consistent-and-efficient-responses-from-BMC-HelixGPT


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC HelixGPT 25.1