Setting up and going live

BMC HelixGPT leverages generative AI to sift through extensive databases and provides users with real-time guidance, enhancing their self-service experience. As an administrator, you can configure BMC HelixGPT to work with BMC Helix Digital Workplace, BMC Helix Virtual Agent, and Live Chat to provide users with precise answers to queries and best-action recommendations.

To deploy and enable BMC HelixGPT for BMC Helix AIOps for the Best Action Recommendations, log insights, and Ask HelixGPT use cases, you must contact BMC Support. 

HelixGPT uses data from the following data sources:

  • BMC Helix Business Workflows
  • BMC Helix Knowledge Management by ComAround
  • BMC Helix ITSM: Knowledge Management
  • BMC Helix ITSM
  • Confluence (Controlled Availability)
  • SharePoint (Controlled Availability)
  • Helix Customer Service Management (Controlled Availability)
  • Web (Controlled Availability)
  • Salesforce Knowledge (Controlled Availability)


Important

BMC HelixGPT determines content visibility based on the end-user access permission to the source articles in BMC Helix Business Workflows, BMC Helix Knowledge Management by ComAround, and BMC Helix ITSM: Knowledge Management.

If an end-user does not have access to an article, BMC HelixGPT does not consider that article to provide answers, ensuring data privacy and security. For more information, see Security-and-privacy-for-BMC-HelixGPT.

Related topics

Skills

FAQ

Using BMC HelixGPT to find answers

Generating AI-retrieved answers for end users through BMC HelixGPT

Configuring Ask HelixGPT for BMC Helix ITSM

Process overview

The following image shows the process of setting up BMC HelixGPT for an application:

Process for setting up BMC HelixGPT


Task

Action

Reference

1

Configure the information sources.

2

Ingest data into BMC HelixGPT.

3

Provision and set up the generative AI provider.

Where to go from here

Adding-data-sources-in-BMC-HelixGPT

 

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