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Review the following tables for issues that were corrected in BMC HelixGPT 25.1.00 and for known issues that remain open.

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Corrected issues	View the issues in the following tables by the default sort order, Corrected in, which shows the corrected issues first. The version number represents the update (Year.Month.Release) in which the issue is fixed.
Known (open) issues	An issue with no version number listed remains open.

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Component	Description	Status	Found in	Defect ID

BMC HelixGPT	Queries fetching the summary of requests or tickets are not classified as expected. Workaround: Remove the following code snippet from the router prompt: Click here to view the code snippet. 9. If the user input text is about summary or summarization of any topic , then classify the input text as 'summarization' in the classification field of the result JSON. The JSON format should be {{ "classificationType": "summarization", "nextPromptType": "Summarization", "services": [ {{ "serviceName": "SummarizationService", "confidenceScore": "1.0", "nextPromptType": "Summarization" }} ], "userInputText": "...." }} 16. Based on the classification, if the request is for summarization , set 'classification' in JSON to 'summarization'	Open	25.1.00	DRM88-3598
BMC HelixGPT	Error messages are not displayed in proper sentences for the following scenarios: When you select a file type that is not supported by the image prompt. When you upload a file that exceeds the maximum file size limit.	Open	25.1.00	DRM88-3419
BMC HelixGPT	Incorrect mapping of BMC HelixGPT feedback records to conversation records results in inaccurate associations.	Fixed in 25.1.00	23.3.03	DRM88-3157
HelixGPT Manager	When you change the value of the api-type field in the Model record, validation fails, and the following error is displayed: raise ValueError(f"Unsupported model type: {model_def.api_type}")	Fixed in 25.1.00	23.3.03, 23.3.04	DRM88-2558

BMC HelixGPT	The ITSM Conversation skill rephrases questions when the enableRephrasePrompt setting is set to False.	Fixed in 25.1.00	23.3.04	DRM88-3047
HelixGPT Manager	The response prompt fails to run when you create the prompt using the context variables from the HelixGPT Manager.	Open	25.1.00	DRM88-3601

Component

Description

Status

Found in

Defect ID

BMC HelixGPT

Queries fetching the summary of requests or tickets are not classified as expected.

Workaround:

Remove the following code snippet from the router prompt:

Click here to view the code snippet.

9. If the user input text is about
summary or summarization of any topic ,
then classify the input text as
'summarization' in the classification
field of the result JSON.
The JSON format should be
   {{
     "classificationType":
     "summarization",
     "nextPromptType":
     "Summarization",
     "services": [
          {{
           "serviceName":
           "SummarizationService",
           "confidenceScore": "1.0",
           "nextPromptType":
            "Summarization"
          }}
       ],
     "userInputText": "...."
    }}

16. Based on the classification,
if the request is for summarization ,
set 'classification'
in JSON to 'summarization'

Open

25.1.00

DRM88-3598

BMC HelixGPT

Error messages are not displayed in proper sentences for the following scenarios:

When you select a file type that is not supported by the image prompt.
When you upload a file that exceeds the maximum file size limit.

Open

25.1.00

DRM88-3419

BMC HelixGPT

Incorrect mapping of BMC HelixGPT feedback records to conversation records results in inaccurate associations.

Fixed in 25.1.00

23.3.03

DRM88-3157

HelixGPT Manager

When you change the value of the api-type field in the Model record, validation fails, and the following error is displayed:

raise ValueError(f"Unsupported model
type: {model_def.api_type}")

Fixed in 25.1.00

23.3.03, 23.3.04

DRM88-2558

BMC HelixGPT

The ITSM Conversation skill rephrases questions when the enableRephrasePrompt setting is set to False.

Fixed in 25.1.00

23.3.04

DRM88-3047

HelixGPT Manager

The response prompt fails to run when you create the prompt using the context variables from the HelixGPT Manager.

Open

25.1.00

DRM88-3601

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Known and corrected issues

BMC HelixGPT 25.1

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