Roles and permissions

Specific roles are required to enable and configure BMC HelixGPT for the summarization, chatbot, and knowledge article search use cases. When BMC HelixGPT is configured, various users consume BMC HelixGPT capabilities in the respective BMC Helix applications. User access in the BMC Helix applications is determined by the users’ responsibilities in your organization in the functional areas in which they work.

Roles to configure BMC HelixGPT for the summarization, chatbot, and knowledge article search use cases

Out of the box, the following functional roles are assigned to an administrator to configure BMC HelixGPT:

HelixGPT Admin (HGM Admin)
HelixGPT Client (HGM Client)

The administrator can assign these roles to users who will work in the HelixGPT Manager application.

A user with the HelixGPT Admin role works on defining configurations in the HelixGPT Manager, such as creating and updating skills, models, and prompts. A user with the HelixGPT Client role works in the applications that integrate with BMC HelixGPT to select the appropriate skills for the BMC Helix applications. A HelixGPT Client user can only view the skills, models, and prompts, and cannot create or update them.

Important

The HelixGPT Admin user cannot modify the out-of-the-box skills, models, and prompts.
The skill data created in the HelixGPT Manager is for the Global company. Therefore, users can view the skill data.

The following image describes the different roles in BMC HelixGPT for the summarization, chatbot, and knowledge article search use cases:

Roles in BMC HelixGPT Manager for the summarization, chatbot, and knowledge article search use cases

Assigning roles to configure BMC HelixGPT for the summarization, chatbot, and knowledge article search use cases

An administrator can assign roles to users from Mid Tier. The administrator can assign the HGM Admin and HGM Client roles by selecting them from the IS Personas list. Learn how to assign the roles in Assigning IS Personas to People data.

Roles in the BMC Helix ITSM applications to use the summarization, chatbot, and knowledge article search use cases

Learn about the roles that are required to use the summarization, chatbot, and knowledge article search use cases in the BMC Helix ITSM applications in the following topics:

Roles in BMC Helix AIOps to view the Best Action Recommendations, Log Insights, and Ask HelixGPT use cases

To understand the roles that are required for deploying and enabling BMC HelixGPT for BMC Helix AIOps, contact BMC Support. Default roles are required in BMC HelixAIOps to view Best Action Recommendations, Situation summarization, code generation, and Log Insights. Learn more about the default roles in Roles and permissions in BMC Helix AIOps.