Product overview
Watch the following video (3:15) to understand the core capabilities of BMC HelixGPT:
Product features
The following image shows the key features of BMC HelixGPT:
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BMC HelixGPT leverages generative AI to deliver best action recommendations for ML-based Situations. It sifts through extensive databases, such as observability and monitoring logs, case management history, knowledge management resources, and employee-generated content. It analyzes the dynamic data and provides real-time guidance for the next logical steps. |
Actionable recommendations
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BMC HelixGPT enables virtual agents with relevant and precise answers to user queries. It helps virtual agents flawlessly execute catalog services by contextualizing the questions. It enables virtual agents to respond in natural language, facilitating effective self-service. |
Intuitive virtual agents
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BMC HelixGPT uses causal AI to identify root causes and determine connections between past and current relationships. It provides a clear summary of the problem and previous solutions to similar issues. |
Improved case insights
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BMC HelixGPT harnesses generative AI to provide precise answers and enhances the efficiency of service desk agents. It also provides enhanced self-service within the digital workplace and presents links to sources for delving deeper into the information. |
Quick answers through search
User roles
The following table lists the user roles that are required to configure settings for the various BMC HelixGPT use cases:
Role | Description | Tasks |
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HelixGPT administrator
| Optimizing business operations by configuring the system, managing user access, and enabling seamless integrations, and ensuring efficient performance and alignment with organizational objectives. |
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HelixGPT client
| Leveraging AI capabilities to generate responses, access valuable insights, and complete tasks, thereby achieving informed decision-making, business efficiency, and enhanced productivity. |
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Experiencing BMC HelixGPT
BMC HelixGPT is embedded across multiple BMC Helix applications. You can experience the power of BMC HelixGPT in the following ways:
- Provide insights with Best Action Recommendations by using predefined prompts and Log Insights.
- Conversational interactions to find information in the BMC Helix applications and while using the chatbots.
- Retrieve answers based on curated knowledge articles.
- Receive precise and relevant answers in chatbots.
- View summaries of chats between agents and end users.
- View summaries of cases on the Ask HelixGPT tab.
- Retrieve answers to case-related and knowledge articles-related queries.
Learn more in Experiencing-BMC-HelixGPT-in-BMC-applications.
Data security
BMC HelixGPT connects to generative AI platforms, such as Azure OpenAI and Google Cloud Platform Vertex AI. All transactions with these platforms are conducted by using your API key. You own all your data, including the prompts that you create. Any data shared with Azure OpenAI, Vertex AI, or other public Large Language Models (LLMs), is secured by your agreement with these vendors.
Learn more about data security in Security-and-privacy-for-BMC-HelixGPT.
Learn more
Role | Goal | Where to go |
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All users | Maximize efficiency and productivity through AI-driven assistance | |
HelixGPT administrator | Achieve seamless system functionality, security, and alignment with business needs. | |
HelixGPT clients | Leverage AI to simplify tasks, gain insights, and drive informed decisions. | Creating prompts and skills for consistent and efficient responses from BMC HelixGPT |
| Updating prompts and skills for consistent and efficient responses from BMC HelixGPT | ||
Application administrators or business analysts | Configure solutions to meet business goals and enhance user experiences. | |