Skills

A skill is a container for the artifacts that define the conversation flow for user responses. Skills are typically based on specific topics or tasks such as IT skills for IT-related queries and services. A skill is required to enable a conversational user experience for end users and is based on a persona who accesses the conversational chat assistant to resolve queries.

Related topics

Getting started

Setting up and going live

Models-in-BMC-HelixGPT

For example, the Summarization Skill is applied to summarize the chat conversation between agents and end users in Live Chat. The following image shows the chat summary in a service request:

Chat summary in a service request

 

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