Experiencing BMC HelixGPT in BMC applications
Viewing Best Action Recommendations and Insights
The following table lists the different ways in which you can view Best Action Recommendations and Insights:
Action | Example | Description | Available in |
|---|---|---|---|
View Situation Summary |
| View the situation summary generated by BMC HelixGPT. | BMC Helix AIOps |
View Best Action Recommendations |
| View suggested Best Action Recommendations and Log Insights | BMC Helix AIOps |
View insights |
| View an in-depth analysis of the time-sliced runtime logs from diverse systems to identify the root cause of the Situations. | BMC Helix AIOps |
Searching with BMC HelixGPT
The following table lists the different ways in which BMC HelixGPT enhances search:
Type of search | Example | Description | Available in |
|---|---|---|---|
Using Search to start a conversation | Tip: View the video in full screen for better resolution. | Click Search to start a conversation in the chatbot to get your queries resolved. | BMC Helix Digital Workplace |
Global search | Tip: View the video in full screen for better resolution. | Click the Search icon to navigate to the Search page. View recent and popular searches, and recent chatbot conversations on the Search page. View a summary of the information that you are seeking with its sources. To get more interactive answers to your query, start a conversation with the chatbot. | BMC Helix Business Workflows |
Global Search and HelixGPT Chat |
| Click the Search icon to open the Chat option in Global Search. Ask queries related to cases and knowledge articles and get summarized answers from the relevant knowledge articles. View the source knowledge articles by clicking the link. Rate the response received in the chat to improve the chat answers. | BMC Helix Business Workflows |
Using the BMC HelixGPT icon | Tip: View the video in full screen for better resolution. | Click the BMC HelixGPT icon to open the global chat window. Use the predefined prompts to get answers to your queries. | This feature is coming soon! Check this space for updates. |
Using BMC HelixGPT chat in BMC Helix ITSM to search for information from knowledge articles. |
| On the BMC Helix ITSM navigation bar, click the global search To view the source knowledge article, click its link. | BMC Helix ITSM |
icon and click Chat to open Enhancing chatbot conversations with BMC HelixGPT
The following table lists the different ways in which BMC HelixGPT enhances chatbot conversations:
Type of conversation | Example | Description | Available in |
|---|---|---|---|
Limited conversation with predefined prompts |
| View predefined prompts to get more information about the best action recommendations. | BMC Helix AIOps |
Resolution summary and follow-up conversation |
| Use the Ask HelixGPT tab to get a summary of the resolution of the incident. Ask follow-up questions to get more details about the incident. | BMC Helix ITSM |
Limited conversation with predefined prompts |
| View insights and best action recommendations in the chatbot. Use the predefined prompts to learn more about the insights. | This feature is coming soon! Check this space for updates. |
Detailed conversation |
| Use the Ask HelixGPT tab to view case insights and view source knowledge articles. Ask follow-up questions, rate the response, and share the information through an email with the requester. | BMC Helix Business Workflows |
Provide feedback on BMC HelixGPT responses |
| Use the thumbs-up or thumbs-down icons in a chat conversation to rate the quality and relevance of BMC HelixGPT responses. Optionally, enter a text message to corroborate the rating feedback. | BMC Helix Virtual Agent |
