Service Collaborator

 

Available with

Product:
BMC Helix Business Workflows 
BMC Helix ITSM

Required license: BMC Helix Service Management service

Deployment type: SaaS subscription and on-premises deployment

 

Service Collaborator is an AI-powered tool that enhances collaboration between employees and IT or support teams. It streamlines service requests, automates responses, and assists in resolving issues efficiently.

Service Collaborator enhances the search functionality with a conversational experience. Instead of scrolling through long lists of search results, users can simply ask questions and get instant, relevant case details.

The AI-powered agent quickly retrieves information, suggests solutions, and connects employees with the right support teams, streamlining issue resolution. This seamless interaction reduces manual effort, improves efficiency, and enhances the overall service experience.

Service Collaborator:

  • Automates responses
  • Improves system efficiency
  • Enhances user experience

 

Scenario: Obtain leave policy information

Mary Mann, a sales executive at Apex Global, wants to understand the company’s leave policy. Instead of searching through multiple HR documents, she types, What is the annual leave policy? in the Global Chat.

She receives the latest leave policy document and summarizes key details, such as the number of leave days, eligibility, and approval process. If Mary needs further clarification, the Service Collaborator suggests a relevant FAQ or offers to connect her with an HR representative.

This quick, conversational interaction saves Mary time, reduces HR workload, and ensures employees have easy access to important company policies.

Where to go from here

Defining configurations for BMC HelixGPT

 

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