Knowledge Curator

 

Available with

Product: BMC Helix Knowledge Management by ComAround

License: BMC Helix Service Management service

Deployment type: SaaS subscription and on-premises deployment

A Knowledge Curator is an AI-powered tool that helps manage and improve knowledge articles by identifying outdated content, suggesting updates, and ensuring accurate and relevant information. It helps organizations maintain a high-quality knowledge base, making information retrieval faster and more reliable.

Knowledge workers can benefit from the validation capabilities of the Knowledge Curator agent in several ways:

  • Ensure consistent article quality across the entire knowledge base. 
  • More readily adopt and implement KCS methodologies because suggestions from the Knowledge Curator agent are rooted in KCS principles. 
  • Save time and effort when updating the articles as the Knowledge Curator agent simplifies the review process and reduces manual tasks.

 

Scenario: Enhancing the accuracy of a knowledge article

Allen, a knowledge worker at Apex Global, drafts a new knowledge article to help employees troubleshoot VPN connection issues.

Before publishing, he uses Knowledge Curator to validate the content. The AI-powered tool analyzes the article for accuracy, identifies outdated information, and suggests improvements by comparing it with similar existing articles. It also ensures that the content aligns with Apex Global’s KCS principles, maintaining consistency and reliability.

Allen uses these insights to refine the article, making it clear, relevant, and valuable for employees seeking solutions.

Where to go from here

Validating articles by using the Knowledge Curator agent

 

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