Requirements for BMC HelixGPT

Supported BMC applications

BMC HelixGPT supports the following applications from version 23.3.04 and later.

• BMC Helix Digital Workplace
• BMC Helix Digital Workplace Catalog
• BMC Helix Virtual Agent
• Live Chat
• BMC Helix IT Service Management
• BMC Helix Business Workflows
• (23.4 and later) BMC Helix AIOps

Process for configuring BMC HelixGPT for the Best Action Recommendations, Log Insights, and Ask HelixGPT use cases

BMC Helix AIOps supports the Google Cloud Platform Vertex AI model for generative AI. To use BMC HelixGPT, complete the following steps:

To make onboarding easier, we will soon support self-service enablement. For immediate assistance in setting up and configuring BMC HelixGPT for BMC HelixAIOps, contact BMC Support.

Process for configuring BMC HelixGPT for summarization, knowledge article search, and Virtual Agent use cases

To use BMC HelixGPT, complete the following steps:

API keys for Azure OpenAI

BMC HelixGPT supports the Azure OpenAI generative AI provider. BMC strongly recommends using GPT-4. To use BMC HelixGPT, you must obtain and configure the keys from the Azure OpenAI: portal.azure.com website. To know how to configure BMC HelixGPT, see Setting-up-and-going-live.

To obtain the API key for Google

For Google, we support only the API Key method of authentication.

Before you begin

• You must have a service account on https://cloud.google.com/.
• You must populate the API key field in the Model record with the Credential.json file.

Perform the following steps:

1. Open https://cloud.google.com/ and log in with your administrator account credentials.
2. In the Admin account from the Main menu, select IAM admin >  Service Accounts.
   The following screenshot shows the Service Accounts option:
   
3. Select the Keys tab and click Add keys, and then select Create New keys.
   The following screenshot shows the option to create new keys:
   
   An option to download the JSON file is displayed:
   

4. Select JSON and click CREATE.
   The following JSON response is generated:

   Click here to view the JSON response

   {
     "type": "service_account",
     "project_id": "redacted",
     "private_key_id": " redacted ",
     "private_key": redacted ",
     "client_email": " redacted ",
     "client_id": " redacted ",
     "auth_uri": "https://accounts.google.com/o/oauth2/auth",
     "token_uri": "https://oauth2.googleapis.com/token",
     "auth_provider_x509_cert_url": "https://www.googleapis.com/oauth2/v1/certs",
     "client_x509_cert_url": " redacted ",
     "universe_domain": "googleapis.com" 

To obtain API keys for Oracle Cloud Infrastructure (OCI)

For OCI, we support only the API Key method of authentication.

1. Log in to  https://www.oracle.com/cloud/.
2. Click My Profile on the top right corner as shown in the following image:
   
    
3. Click the API Keys tab.
   The following screenshot shows the API Keys tab:
   
4. To obtain a new key, click Add API key.
5. Download and save the private key in a file.
   The following screenshot shows an option to download the private key:
   
6. From the downloaded private key, copy the section starting from '----BEGIN PRIVATE KEY-----’ to ‘-----END PRIVATE KEY-----‘ and use this value.
   Use this value in the API Key field on the Model record.
7. To obtain user, fingerprint, and tenancy, click the More button in the Add API screen and click the View Configuration option.
   The following screenshot shows the View Configuration option:
   
   The user, fingerprint, and tenancy details, as shown in the following screenshot are displayed:
   
   Note these values.
8. To obtain the compartment ID, go to the Main Menu.
9. Click Identity & Security and select Compartments.
   The following screenshot shows the Identity & Security option:
   
   Obtain your compartment ID from the list of compartments:
   
   The Default Config field of the Model record can be filled with user, tenancy, fingerprint, compartment_id, and region values.

Where to go from here

Licensing-and-pricing-for-BMC-HelixGPT