BMC HelixGPT overview
Core capabilities of BMC HelixGPT
The following image shows the core capabilities of BMC HelixGPT:
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BMC HelixGPT leverages generative AI to deliver best action recommendations for ML-based Situations. It sifts through extensive databases, such as observability and monitoring logs, case management history, knowledge management resources, and employee-generated content. It analyzes the dynamic data and provides real-time guidance for the next logical steps. |
Actionable recommendations
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BMC HelixGPT enables virtual agents with relevant and precise answers to user queries. It helps virtual agents flawlessly execute catalog services by contextualizing questions. It enables virtual agents to respond in natural language, facilitating effective self-service. |
Intuitive virtual agents
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BMC HelixGPT uses causal AI to identify root causes and determine connections between past and current relationships. It offers a plain-language summary of the problem and past resolutions to similar problems. It achieves unparalleled insights, generating precise problem-solving. |
Improved case insights
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BMC HelixGPT harnesses generative AI to provide precise answers and enhances the efficiency of service desk agents. It also provides enhanced self-service within the digital workplace and presents links to sources for delving deeper into the information. |
Quick answers through search
Product roles
The following table lists the product roles that are required to configure settings for the various BMC HelixGPT use cases:
Use cases | Products | Roles | Reference |
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Best Action Recommendations, Situation summarization, code generation, and log insights | BMC Helix AIOps | To deploy and enable BMC HelixGPT for BMC Helix AIOps, contact BMC Support. Default roles are required in BMC HelixAIOps to view Best Action Recommendations, Situation summarization, code generation, and log insights. | |
Self-service through chatbot, conversational question and answers based on knowledge articles, and summarization |
| Configurations are required in BMC HelixGPT Manager to use these use cases in the respective applications. User access is determined based on the users’ responsibilities in your organization in the functional areas in which they work. Out of the box, the following roles are available to configure settings in BMC HelixGPT Manager:
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Experiencing BMC HelixGPT
BMC HelixGPT is embedded across multiple BMC Helix applications. You can experience the power of BMC HelixGPT in the following ways:
- Provide insights with Best Action Recommendations with predefined prompts and Log Insights.
- Conversational interaction to find information in the BMC Helix applications and while using the chatbots.
- Retrieve answers based on curated knowledge articles.
- Receive precise and relevant answers in chatbots.
- View summaries of chats between agents and end users.
- View summaries of cases on the Ask HelixGPT tab.
- Retrieve answers to case-related and knowledge articles-related queries.
Learn more in Experiencing-BMC-HelixGPT-in-BMC-applications.
Data security
BMC HelixGPT connects to generative AI platforms, such as Azure OpenAI and Google Cloud Platform Vertex AI. All transactions with these platforms take place through your API key. You own all your data, including the prompts that you create. Any data shared with Azure OpenAI, Vertex AI, or other public Large Language Models (LLMs), is secured by your agreement with these vendors.
Learn more about data security in Security-and-privacy-for-BMC-HelixGPT.
Learn more
Goal | Where to go |
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Understand the requirements for BMC HelixGPT. | |
Set up BMC HelixGPT. | |
Configure BMC HelixGPT. |