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Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance is turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Release notes and notices

Learn what’s new or changed for BMC Helix Virtual Agent 25.4.00 and patches, including new features, urgent issues, documentation updates, and fixes or patches.

 

Related topics

Known and corrected issues

BMC Helix Innovation Suite Release notes and notices

 

The following updates have been added since the release of the product:

Version

Date 

Summary

Reference

25.4.01November 20, 2025

Issues that were corrected by 25.4.01 and issues that remain open

The cumulative updates from previous releases (25.3.02 and 25.4) are rolled into the 25.4.01 release for SaaS and on-premises users.

25.4 enhancement and patches
25.4.00October 17, 2025

Issues that were corrected by 25.4 and issues that remain open

BMC Helix Virtual Agent version 25.4.00 is available for SaaS subscribers.

25.4 enhancement and patches

 

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BMC Helix Virtual Agent 25.4