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Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance will be turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Release notes and notices

Learn what’s new or changed for BMC Helix Virtual Agent 25.2.00 and patches, including new features, urgent issues, documentation updates, and fixes or patches.

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BMC Helix Innovation Suite Release notes and notices

 

The following updates have been added since the release of the product:

Version

Date 

Summary

Reference

25.2.02June 23, 2025BMC Helix Virtual Agent version 25.2.01  is available for SaaS subscribers.25.2.02 enhancements and patches
25.2.01June 3, 2025BMC Helix Virtual Agent version 25.2.01 is available for on-premises customers.25.2.01 enhancements and patches
25.2.01May 27, 2025BMC Helix Virtual Agent version 25.2.01  is available for SaaS subscribers.25.2.01 enhancements and patches
25.2.00April 15, 2025BMC Helix Virtual Agent version 25.2 is available for SaaS subscribers.25.2.00 enhancements and patches

 

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BMC Helix Virtual Agent 25.2