Leveraging application data to add context in a chat conversation
Scenario: End-user experience after adding application data as chat context
An employee interacts with Failed to execute the [excerpt-include] macro.
and requests a new laptop with a certain configuration. Failed to execute the [excerpt-include] macro.
refers to the approval data in this context and replies that the user requires approval from the manager for the specified configuration. Additionally, Failed to execute the [excerpt-include] macro.
also informs the employee about the configurations that are pre-approved. Based on this information, the employee quickly decides how to proceed with the request. The chat context data is also removed when the employee closes the chat session.
Scenario: Adding application data to chat context
Continuing with the earlier scenario, the administrator wants to use approval data in the chat context so that Failed to execute the [excerpt-include] macro.
knows which type of laptop configurations are pre-approved and which configurations require the manager's approval. The administrator communicates the requirement to the business analyst. In the Failed to execute the [excerpt-include] macro.
Process designer, the business analyst customizes a copy of the Custom Chat Context Variables Template process. The business analyst also creates a skill in the Failed to execute the [excerpt-include] macro.
or modifies the dialog in the Failed to execute the [excerpt-include] macro.
skill to include the chat context variables. The administrator then configures the process name in the Failed to execute the [excerpt-include] macro.
administration settings.
Failed to execute the [excerpt-include] macro.
provides some attributes from the CTM: People form in Failed to execute the [excerpt-include] macro.
out-of-the-box.