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Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance will be turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Release notes and notices

Learn what’s new or changed for BMC Helix Virtual Agent 25.1.00 and patches, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-information

BMC Helix Innovation Suite Release notes and notices

 

The following updates have been added since the release of the product:

Version

Date 

Summary

Reference

25.1.02April 1, 2025Patch 2 for version 25.1 is available for on-premises customers.25.1 enhancements and patches
25.1.01March 11, 2025Patch 1 for version 25.1 is available for on-premises customers.25.1 enhancements and patches
25.1.01February 25, 2025Patch 1 for version 25.1 is available for SaaS subscribers.25.1 enhancements and patches
25.1.00

January 29, 2025

Enhancements available in 25.1.00:

  • The Publish Chat-enabled Service wizard supports several question types with BMC HelixGPT.
  • Localization of system messages displayed while transferring a chat from a virtual agent to a live agent.

Issues that were corrected by 25.1 and issues that remain open

 

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