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Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance will be turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Leveraging BMC Helix Virtual Agent UI in your application

BMC Helix Virtual Agent provides the capability to embed the chatbot UI in any external application that is not developed on BMC Helix Innovation Suite. After embedding the BMC Helix Virtual Agent UI, end users can seamlessly leverage the conversational capabilities of BMC Helix Virtual Agent. 

Related Topics

Embedding-BMC-Helix-Virtual-Agent-in-external-applications

Benefits of embedding BMC Helix Virtual Agent UI

  • Consistent user experience
    You can style and format the BMC Helix Virtual Agent button and UI to make it consistent with the style of your application.
  • Seamless access to BMC Helix Virtual Agent
    If BMC Helix Innovation Suite is using the BMC Helix Single Sign-On cloud native authentication application, then end users can access  BMC Helix Virtual Agent through single sign-on. 

Scenario: Interacting with BMC Helix Virtual Agent through an application

An organization decides to launch a self service portal with BMC Helix Virtual Agent UI embedded in the portal. Employees can see the chatbot button on this newly-launched self service portal. They click the BMC Helix Virtual Agent button to start interacting with BMC Helix Virtual Agent to raise service requests, access knowledge articles, and so on. If BMC Helix Single Sign-On cloud-native application is configured, then employees do not have to provide their credentials to BMC Helix Virtual Agent. After the chat panel is closed, the chat session ends. 

Use the chat panel's Minimize 23_3_02_Chatbot_minimize_button.png button to minimize the panel and navigate to other areas of the application UI while keeping your conversation history intact.

By default, after embedding the BMC Helix Virtual Agent UI, the BMC Helix Virtual Agent button is visible to the end users as shown in the following image:

23_3_02_Default_chat_pane_and_icons.png

 

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