This site will undergo a maintenance outage on Saturday, 13 September beginning at 2:30 AM Central/1 PM IST for a platform upgrade. The downtime will be ~three hours.

Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance will be turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Getting started

BMC Helix Virtual Agent offers intelligent, omni-channel experiences that lets users find and request services through a conversational interface. 

If you are new to the BMC Helix Virtual Agent product, read and perform getting started tasks to learn how to configure a chatbot for your organization. If you are not sure where to start, read the Product-Overview.

The following video (3:29) shows how you can use BMC Helix Virtual Agent to resolve your queries:


icon_play.png https://youtu.be/xhMPnhQleXg


Getting started for new users

Getting started for new administrators


 

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