This documentation supports the 25.1 version of BMC Helix Virtual Agent.To view an earlier version, select the version from the Product version menu.

Getting started

BMC Helix Virtual Agent offers intelligent, omni-channel experiences that lets users find and request services through a conversational interface. 

If you are new to the BMC Helix Virtual Agent product, read and perform getting started tasks to learn how to configure a chatbot for your organization. If you are not sure where to start, read the Product-Overview.

The following video (3:29) shows how you can use BMC Helix Virtual Agent to resolve your queries:


icon_play.png https://youtu.be/xhMPnhQleXg


Getting started for new users

Getting started for new administrators


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*