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Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance will be turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Setting up knowledge search and knowledge resources for chatbot

As an administrator, you can configure BMC Helix Virtual Agent to use the following knowledge sources so that chatbot end users can find relevant knowledge articles for self-help. 

  • BMC Helix Knowledge Management by ComAround
  • Cognitive search
  • BMC Helix Digital Workplace Advanced (Full-text search)

To learn more about the knowledge sources, see Search-providers.

Perform the following actions to set up knowledge search for chatbot:

Action

Reference

Set up BMC Helix Knowledge Management by ComAroundby synchronizing the knowledge base from BMC Helix ITSM: Knowledge Management to BMC Helix Knowledge Management by ComAround.

Set up cognitive search by crawling the knowledge base from BMC Helix ITSM: Knowledge Management to IBM Watson Discovery.

Specify the knowledge provider for chatbot.

Leverage multiple knowledge providers in chatbot by modifying the intents.



 

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