This documentation supports the 21.3 version of BMC Helix Virtual Agent, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

Release notes and notices


Learn what’s new or changed for BMC Helix Virtual Agent 21.3, including new features, urgent issues, documentation updates, and fixes or patches.

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The following updates have been added since the release of the product:

Date

Summary

Reference

May 24, 2024

BMC announces the end-of-life plan for Telemetry version 20.08.x.

January 29, 2024

September 5, 2023

June 15, 2023

January 23, 2023

December 20, 2022

December 1, 2022

September 2, 2022

Issues that were fixed in this patch and issues that remain open

Enable Microsoft Teams in a chatbot application by using Developer Portal.

May 23, 2022

This patch includes the following enhancement: 

  • Ability to route live chat requests to a specific topic

Issues that were fixed in this patch and issues that remain open

March 21, 2022

February 8, 2022

November 19, 2021

October 4, 2021

BMC Helix Virtual Agent includes the following enhancements:

  • View BMC Helix Virtual Agent Chatbot Overview and Chatbot User dashboards in BMC Helix Dashboards.
  • View multiple choice options as a list of cards when using BMC Helix Virtual Agent with Microsoft Teams mobile app.

 

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