This documentation supports the 21.3 version of BMC Helix Virtual Agent, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

Planning and deploying chatbots

Before implementing chatbots in your organization, you must plan and identify the use cases that you want to address by using chatbot. 

Typically, planning and deploying a chatbot includes the following stages: 

Chatbot best practices_plan and deploy - v2.png


Best practices for planning, implementing, and operating chatbots

The following presentation explains the stages and best practices for planning, implementing, and operating BMC Helix Virtual Agent:

BMC Helix Chatbot_Operational Best Practices.pdf


Additional information about IBM Watson Assistant capabilities

The following blog links provide more information about IBM Watson Assistant capabilities. BMC does not endorse the information in these external blog links. The information provided in these links should be used for reference purposes only.

Best practices for IBM Watson Assistant capabilities

Category

Reference in IBM Watson Assistant documentation

Blogs


  • Disambiguation
  • Self-learning from Disambiguation selections
  • Measure customer effort

Digression

Spelling correction (language dependent) and
Fuzzy marching

Irrelevancy detection

Intent conflict resolution

Annotated Contextual Entities

Handling compound intents

NLG (Random responses per node)

  • Intent recommendations
  • Example utterances recommendation

 

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